Privacy Policy

Privacy Policy & POPIA Compliance Notice

Catherine Robson Children’s Home is committed to safeguarding the personal privacy, dignity, and rights of our donors, volunteers, staff, and the children entrusted to our care.

This Privacy Policy explains how Catherine Robson Children’s Home (NPO 074-521-NPO / PBO 930069925) collects, uses, stores, and protects personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation.

1. Who We Are

Catherine Robson Children’s Home is a registered Child and Youth Care Centre (CYCC) operating under the Children’s Act 38 of 2005 (as amended).

  • Physical Address: 1 Joubert Street, Vereeniging, 1930

  • Postal Address: P.O. Box 263615, Three Rivers, 1935

  • Contact Phone: 016 455 1733

  • Information Officer Email: manager@catherine-robson.co.za

2. Information We Collect

We only collect personal information that is necessary for operating our residential care centre, processing financial contributions, screening volunteers, and communicating with stakeholders.

A. Donors & Corporate Partners

  • Full name, company details, contact number, and email address.

  • Tax identity details required for issuing Section 18A tax-deductible certificates.

  • Transaction records and proof of bank transfers (we do not store credit card details).

B. Volunteers & Host Parent Applicants

  • Personal identity details, contact info, and home address.

  • Police clearance certificates, background checks, and reference screening records as required by statutory child protection laws under the Children’s Act.

C. Website Visitors

  • Basic inquiry details submitted via online contact forms (name, phone, email, and message).

  • Standard non-identifying web traffic analytics (e.g., page visits, browser types).

3. Protection of Children’s Personal Information & Identity

As a registered Child and Youth Care Centre, the safety, dignity, and legal protection of our 64 residents is our highest priority:

  • Strict Child Identity Protection: In compliance with the Children’s Act 38 of 2005 and POPIA, no identifying details, full names, legal case information, or court background of any child in our care are ever published on our website or social media platforms.

  • Media & Photography: Any imagery or media displayed on our digital platforms is strictly managed with appropriate legal consent and used solely to represent the mission of our home without compromising any child’s safety or statutory privacy.

4. How We Use Your Information

We process personal information strictly for legitimate operational purposes:

  • To process financial donations and issue Section 18A tax certificates.

  • To communicate updates, newsletters, and fundraising initiatives to supporters who have opted in.

  • To screen and vet volunteers, host parents, and facility maintenance helpers.

  • To respond to direct inquiries submitted through our contact forms or email.

  • To fulfill statutory reporting requirements under South African law.

We do not sell, rent, or trade personal information to third parties under any circumstances.

5. Data Security & Storage

We take all reasonable physical, technical, and organizational measures to secure your personal information against unauthorized access, loss, misuse, or alteration:

  • Digital records and contact submissions are stored behind secure, password-protected systems and encrypted server environments.

  • Physical documentation (such as Section 18A tax records or volunteer screening files) is kept in locked, access-controlled administrative facilities on site.

6. Your Legal Rights Under POPIA

Under POPIA, all individuals have the right to:

  • Access: Request confirmation of what personal information we hold about you.

  • Correction: Request the correction, updating, or destruction of inaccurate or incomplete personal records.

  • Objection & Withdrawal: Object to the processing of your personal information or unsubscribe from our newsletter communications at any time.

  • Lodge a Complaint: Lodge a complaint with the South African Information Regulator if you believe your personal data rights have been infringed.

Information Regulator Contact Details:

7. Contacting Our Information Officer

If you have any questions regarding this Privacy Policy, wish to update your contact details, or request the removal of your personal information, please contact our Manager and Information Officer: